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Mixed Reviews from Physician-Patient E-mail Pilots

From the Business Journal of Portland: In a society where business is increasingly conducted by electronic communication, few physicians are reimbursed for the time they spend with patients on e-mail.

Should that practice be altered? Speakers at The Business Journal’s health care round table offered a variety of views on the topic.

Both Kaiser Permanente Northwest and The Regence Group are studying whether such a model would save money and time for physicians. Pilot programs run by both groups showed that a small number of patients—perhaps three in 10—opt to communicate with physicians via e-mail when given the chance.

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